We would like to apologize for any inconveniences or problems that the issues caused you in server pontus with last incident. After investigating, we have found that the pontus server is having trouble with the hardware and we can't take risk of any sudden incident due to hardware failure by waiting for the new hardware to be shiped. So, we need to migrate the server pontus to a new hardware or server that is more powerful and it is going to be migrated to Fornax server in DimeNOC, DC, London as soon as possible.


FAQs:

How long is the migration going to take?

We expect the migration to take around 48 hours to complete. We will update here once the transfer has finished.

Will there be any downtime?
No, there will be no downtime during the migration.

Will I need to change my nameservers?
If you are using our ns*.thewebhostserver.com nameservers or our nameserver IPs for your own custom nameservers you won’t need to make any changes. If you are using a third party provider such as CloudFlare or a domain name registrar DNS service you will need to update the DNS information to the shared IP above.

How long will the old server stay online?
All services will stay online till 26th August, 2017.



Update1:
The Migration have already started and we will update you once all of the accounts would be transferred to new Server.

Update 2:
The transfer of Pontus Server to Fornax Server in London, UK has now been completed.
If you are using a remote DNS provider please ensure you update your DNS records to point to the new server IP.

Update 3:
All services on Pontus Server will be disabled on 26th August. Please ensure any new accounts are created on the new server and not on the old to prevent them being lost. Let us know if you got any issue after the migration.




Saturday, August 19, 2017







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